NatWest and IBM announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. Continue reading NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience
Daily Archives: November 6, 2023
TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising
At a time when commerce is increasingly conducted digitally, consumers still expect and rely on call centres to deliver timely and trustworthy customer service when they need it. However, according to a new TransUnion report, these call centres have increasingly become a target for fraud, leading to a complicated balancing act of delivering efficient service and maintaining customer account security. Continue reading TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising