At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact centre that enables organizations of all sizes to deliver better customer experiences at lower cost. Continue reading Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
Daily Archives: November 29, 2023
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process. Continue reading Echo to deliver specialist customer service and new software to Northern Ireland Water
TTEC opens new global customer experience delivery centre in Cape Town
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa. Continue reading TTEC opens new global customer experience delivery centre in Cape Town
Daniel Pagel Joins Playvox as CEO to Accelerate the Next Stage of Growth
Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions, announced that Daniel Pagel has joined the company as Chief Executive Officer (CEO). Continue reading Daniel Pagel Joins Playvox as CEO to Accelerate the Next Stage of Growth
LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report
LivePerson, the global leader in enterprise conversations, has been recognized in the Gartner Market Guide for Digital Customer Service and Support for the second time in a row. Continue reading LivePerson Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report