Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization. Continue reading Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Daily Archives: November 9, 2023
Omilia Announces Launch of Agent Assist
Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Continue reading Omilia Announces Launch of Agent Assist
Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Datchet-headquartered Arvato CRM Solutions has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department. Continue reading Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Maintel announce new alliance with Datatrack
Maintel, the pioneering cloud and managed services company, is excited to announce a new alliance with Datatrack, a leading Contact Centre and Unified Communications analytics provider. Continue reading Maintel announce new alliance with Datatrack
Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
Leicestershire Fire & Rescue Service (FRS) has selected Motorola Solutions’ command centre technology, including Control Room Solution (CRS), to strengthen the service’s call handling and emergency dispatch. Continue reading Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
SuperPhone® Helps Coaches, Creators, Brands & Retailers Increase Customer Engagement and Drive Revenue Powered by Vonage
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced that SuperPhone®, an all-in-one SMS marketing platform, powered by Vonage Communications APIs is helping brands increase engagement with customers, drive revenue and grow their business. Continue reading SuperPhone® Helps Coaches, Creators, Brands & Retailers Increase Customer Engagement and Drive Revenue Powered by Vonage