Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of industry-leading conversational AI testing company QBox. Continue reading Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox
Daily Archives: November 28, 2023
Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Route 101, a leading provider of contact centre technology and customer engagement solutions, is thrilled to announce a strategic partnership with PolyAI, a trailblazing innovator in AI-powered voice assistants. Continue reading Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology
Sigma Connected Group announces entry into US market
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. Continue reading Sigma Connected Group announces entry into US market
European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Mplus Group reached a significant milestone in the development of its Business Process Outsourcing (BPO) business vertical by signing an investment agreement worth EUR 60 million with the European Bank for Reconstruction and Development (EBRD), to be completed following regulatory approvals by the competent authorities. Continue reading European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points
Operata, the Experience Observability company, announced at AWS re:Invent 2023, general availability of the Harmony release of its Operata Platform. Continue reading Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points