Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to announce the release of their real-time agent assist software solution, Awaken CoPilot. Continue reading Awaken Intelligence announces release of Awaken CoPilot
Daily Archives: November 27, 2023
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
In a strategic move to enhance customer engagement, Awaken Intelligence has partnered with Daktela. Continue reading Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty