LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation

LivePerson, a global leader in conversational AI, announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Continue reading LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation

Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training

Foundever™, a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. Continue reading Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training

Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse

Teleperformance, a global leader in digital business services, announced that Frost & Sullivan recognized the company with the 2023 Global Company of the Year Award for its industry excellence in omnichannel customer experience in the metaverse. Continue reading Teleperformance Recognized by Frost & Sullivan for Omnichannel Customer Experience in the metaverse

Results for the Guest Experience & Insight Categories of the 2023 UK National Innovation Awards competition

Directors Club are delighted to announce the results for the Guest Experience & Insight Categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Guest Experience & Insight Categories of the 2023 UK National Innovation Awards competition