PCI Pal, the global SaaS provider of secure payment solutions for business communications, announced it has joined forces with Zoom to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone. Continue reading PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
Daily Archives: November 15, 2023
Be My Eyes Integrates Be My AI™ into its First Contact Center with Stunning Results
Be My Eyes is announcing the successful deployment of Be My AI™, a state-of-the-art visual assistance tool powered by OpenAI’s GPT-4 vision model. Continue reading Be My Eyes Integrates Be My AI™ into its First Contact Center with Stunning Results
Avaya Strengthens C-Suite as the Company Accelerates Innovation
Avaya, a global leader in customer experience solutions, announced the appointments of Soren Abildgaard, who joined the company on November 1 as its Chief Technology Officer (CTO), and Marylou “ML” Maco who will join on December 1 as its Chief Revenue and Customer Experience Officer. Continue reading Avaya Strengthens C-Suite as the Company Accelerates Innovation
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution
Content Guru, a leading global provider of cloud contact centre and customer experience (CX) technology, has announced a significant expansion to its brain® AI portfolio. Continue reading Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution
Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Virgin Group has launched employee experience platform Workvivo to 60,000 employees across almost 40 Virgin companies in a move to connect them like never before. Continue reading Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Bambuser Launches Social Selling to Enable In-Video Sales on Social Media
Bambuser, the award-winning video commerce leader, announced the launch of Social Selling, a new tool that enables companies to create shoppable video directly on social media. Continue reading Bambuser Launches Social Selling to Enable In-Video Sales on Social Media