Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. Continue reading nShift: 86% abandon brands over poor customer service
Daily Archives: November 23, 2023
Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions
Ada, the world’s leading customer service automation platform, announced a new AI Agent powered by the Ada Reasoning Engine™. The Reasoning Engine gives personalized AI agents problem-solving skills and action-oriented capabilities that enable them to resolve even the most complex inquiries. Continue reading Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions
Transcom partners with Google Cloud to create generative AI solutions for CX
Transcom, a global CX services provider, is partnering with Google Cloud to develop AI solutions to improve customer service operations, reduce cost and raise customer satisfaction. Continue reading Transcom partners with Google Cloud to create generative AI solutions for CX
Foundever™ Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
Foundever™, a global leader in the customer experience (CX) industry, is delighted to announce that it was awarded in six categories at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023. Continue reading Foundever™ Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
Momentum Completes Acquisition of G12 Communications
Momentum, a leading global provider of managed services and next-gen managed network solutions, announced that it has completed its acquisition of G12 Communications, a Seattle area-based provider of voice-enabled and Operator Connect Microsoft Teams solutions. Continue reading Momentum Completes Acquisition of G12 Communications