Intent HQ, the privacy-first Customer AI platform, announced that it has merged with the Edge AI customer engagement platform, Anagog. The merger will extend Intent HQ’s capability to the edge, and provide clients and AI agents access to a unique source of insight to create more relevant and personalised interactions. Continue reading Intent HQ Merges with Anagog to Advance Generative AI for Personal Relevance
Daily Archives: November 13, 2023
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement
Five9, the provider of the Intelligent CX Platform, launched a new solution custom crafted for the education industry, Five9 OneStudent. Continue reading Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement
Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy
Ushur, the leader in AI-Powered Customer Experience Automation™ (CXA), announced its partnership with Five9, an industry leading provider of cloud contact centre solutions. Continue reading Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy
Truecaller Launched US and Canada Call Recording, Providing Professionals with Immediate, AI-powered Transcriptions
Truecaller, the world’s leading global communications platform, announced its Call Recording feature to enable iOS and Android users to receive voice-to-text transcriptions and summaries of recorded phone conversations powered by large language models (LLM) services like GPT. Continue reading Truecaller Launched US and Canada Call Recording, Providing Professionals with Immediate, AI-powered Transcriptions
ISG Acquires Ventana Research, a Leading Software Industry Analyst Firm
Information Services Group (ISG), a leading global technology research and advisory firm, announced it has acquired Ventana Research, a leading technology research firm specializing in coverage of the $800 billion software industry. Continue reading ISG Acquires Ventana Research, a Leading Software Industry Analyst Firm