Ventrica has built a huge reputation for offering exceptional customer experience to its clients over the last fifteen years. This month they have expanded their portfolio to launch a series of bespoke digital solutions into the marketplace. Continue reading Ventrica launches technology arm
Daily Archives: November 8, 2023
Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, announced the release of VoC Insights, a ground breaking generative AI solution set to disrupt the customer experience management landscape — a market sized at $17B — by redefining the way enterprises capture Voice of the Customer (VoC) data. Continue reading Beyond Surveys: How Level AI Is Reshaping Voice of the Customer Programs with Generative AI
Clickatell Launches AI Powered Chat Commerce
Clickatell, a pioneer in mobile messaging and Chat Commerce innovation, announced the launch of Clickatell AI, an innovative addition to its Chat Commerce Platform. This conversational AI solution uses artificial intelligence and messaging to create personalized conversations, improving customer engagement and building stronger relationships. Continue reading Clickatell Launches AI Powered Chat Commerce
Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia
Medallia, the global leader in customer and employee experience, announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact after deploying Medallia. Continue reading Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia
Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta, a leading provider of generative AI for intelligent contact centres, announced new AI enhancements that provide contact centre agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions – a true game changer in AI accessibility. Continue reading Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Wix Releases a Conversational AI Chat Experience to Provide Tailored Business Solutions Based on Users’ Needs
Wix.com Ltd., a leading global SaaS platform to create, manage and grow an online presence, announced a conversational AI chat that meets users at the moment they join Wix to get their business online. Continue reading Wix Releases a Conversational AI Chat Experience to Provide Tailored Business Solutions Based on Users’ Needs