RingCentral, a leading provider of AI-first global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the general availability of RingCX™, a native, AI-first contact centre with new capabilities powered by its RingSense™ AI platform. Continue reading RingCentral Announces General Availability of RingCX
Daily Archives: November 14, 2023
Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
NICE announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. Continue reading Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
Uniphore Advances Enterprise AI with Next Generation X Platform Capabilities
Uniphore, one of the world’s largest AI-native companies, announced breakthrough innovations for its X Platform that serves as a foundation for large enterprises to deliver better business results through enhanced customer and employee experiences, while driving a quick time-to-market advantage and improved efficiencies. Continue reading Uniphore Advances Enterprise AI with Next Generation X Platform Capabilities
The Great AI Paradox for Contact Centre Agents
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Continue reading The Great AI Paradox for Contact Centre Agents
Medallia and PwC UK form strategic alliance
Medallia, the global leader in customer and employee experience, and PwC UK, the leading professional services firm, announced the formation of a strategic alliance to provide a more comprehensive customer experience solution to organisations throughout the UK. Continue reading Medallia and PwC UK form strategic alliance
RingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events
RingCentral announced the global availability of RingCentral Events™, an all-in-one solution for virtual, onsite, and hybrid event needs. Formerly Hopin Events, RingCentral Events is designed to be immersive and personalized, enabling businesses to provide engaging experiences that take events to the next level. Continue reading RingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events