Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences. Continue reading Ushur Launches Studio to Bring Customer Experience Automation to Business Users
Daily Archives: November 2, 2023
Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that UK-based Spacepro is using the Descartes Customer Engagement Platform™ to enhance the customer journey within its after-care department. Continue reading Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
Monetate Launches Customer Journey Analytics
Monetate, the leading personalization platform that helps build personal and meaningful digital connections between brands and their global customers, announced general availability of its Journey Analytics tool. Continue reading Monetate Launches Customer Journey Analytics
IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions
IgniteTech™ announced that Jive Software is now part of its set of leading software solutions for enterprise customers. Continue reading IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions
Sigma Connected Group appoints Lesley Avinou to lead client partnerships globally
Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. Continue reading Sigma Connected Group appoints Lesley Avinou to lead client partnerships globally
Content Guru Appoints Senior Vice President to Accelerate Growth in North America
Content Guru, one of the world’s largest providers of cloud contact centre and CX technology, has announced the appointment of industry veteran, Matt McKernan, as Senior Vice President of Sales, Americas. Continue reading Content Guru Appoints Senior Vice President to Accelerate Growth in North America