US businesses are ranked among both the best and worst in the world in an important application of cloud technology, according to a recent study by Forrester Consulting, commissioned by SuccessKPI. Continue reading Independent Survey: US, UK Companies Among Leaders in Cloud Contact Centre Results but Lag in Technology Optimization
Daily Archives: November 16, 2023
Transcom and SiloGen reshaping CX through a specialized LLM
Transcom, a global leader in digital Customer Experience (CX) solutions and Silo AI, one of Europe’s largest private AI labs, are proud to announce a strategic partnership to build a specialized large language model (LLM) for CX. Continue reading Transcom and SiloGen reshaping CX through a specialized LLM
Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with CCaaS and CX specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Continue reading Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Genesys Opens New R&D Centre in Budapest
Genesys®, a global cloud leader in AI-powered experience orchestration, has opened a new research and development (R&D) centre in Budapest, marking the latest milestone for its investment in Hungary. Continue reading Genesys Opens New R&D Centre in Budapest
Sigma Connected Group appoints Susan Young as Director of Insurance Services
Leading business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. Continue reading Sigma Connected Group appoints Susan Young as Director of Insurance Services