Tag Archives: Genesys

Technology

Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration

Genesys®, a global leader in omnichannel customer experience and contact center solutions, announced at the annual Microsoft Ignite conference that the Genesys Customer Experience Platform is now available for Microsoft Office 365. This capability, combined with certified support for Skype for Business Server, allows customers to protect their long-term IT investments in flexible hybrid, private, or public cloud deployments, and enables a smooth and flexible migration to the cloud. Continue reading Genesys Makes Customer Experience Simpler with Microsoft Office 365 Integration →

Who's Buying What?

To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations

Fraser Health Authority, one of Canada’s largest and fastest-growing health care services providers, has deployed PureConnect™, a multichannel engagement offering from Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading To Save Lives and Serve Customers, Fraser Health Authority Deploys Genesys to Modernise Contact Centre Operations →

Guest Post, Blog

Create Seamless, End-to-End Customer Support Experiences

Over the years, companies have invested millions in their contact centres to provide support to customers calling to purchase, enquire, complain, apply or seek assistance. Traditionally, this has been the ‘tried-and-tested’ option as companies continued to invest in their contact center in order to build their customer support capability. But as customers have moved to digital channels, this approach is no longer enabling organizations to meet their customers’ expectations. Continue reading Create Seamless, End-to-End Customer Support Experiences →

Awards

PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

PC-1PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. Continue reading PC-1 named as Genesys UK and Ireland 2017 Partner of the Year →

Appointments, Technology

Genesys Introduces Olivier Jouve as New PureCloud Leader

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader →