KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

KCOM, an IT services provider, has become an accredited Amazon Web Services (AWS) Partner Network (APN) Partner for Amazon Connect to deliver cloud contact centres for UK enterprises. Amazon Connect is a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost. Continue reading KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

CPM launch brand new jobs site #notyoureverydaycareer

CPM UK are thrilled to announce that CPM UK Jobs is starting the summer in style with the launch of a new careers website. With a fresh look and feel, and improved functionality, the site has been designed and developed to offer online candidates a fantastic user experience and successfully guide them to take the next step in their career journey with CPM. Continue reading CPM launch brand new jobs site #notyoureverydaycareer

Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service

FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service

Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically driven communications, Metrobank Card has improved its customer service and automated its early reminders to free collections staff to work on more complex, strategic work. Continue reading FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service

Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe

Five9 announced the expanded partnership with Fuze, cloud communications platform provider for the modern global enterprise. This partnership includes integration into the Fuze Unified Communications as a Service (UCaaS) and Five9 Contact Center as a Service (CCaaS) providing an end-to-end communication experience for sales and support teams. Continue reading Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe

Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment

Arkadin announced the launch of Global Direct Routing as a Service for Microsoft Teams. Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest addition to Arkadin’s Cloud Transformation Services (CTS) portfolio. Continue reading Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment

Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Continue reading Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Genesys Announces New Integration with Google Cloud Contact Center AI

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more. Continue reading Genesys Announces New Integration with Google Cloud Contact Center AI

Twilio Announces New Integration with Google Cloud Contact Center AI

Twilio, the leading cloud communications platform announced the company has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, the first fully programmable cloud contact centre platform. Google Cloud’s Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Twilio Announces New Integration with Google Cloud Contact Center AI

RingCentral Announces New Integration Plans with Google Cloud Contact Center AI

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading RingCentral Announces New Integration Plans with Google Cloud Contact Center AI

Appian Announces New Integration with Google Cloud Contact Center AI

Appian announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centers.This further demonstrates Appian’s commitment to delivering an integrated customer experience across channels and customer touchpoints with Appian’s Intelligent Contact Center™ (ICC) Platform. Continue reading Appian Announces New Integration with Google Cloud Contact Center AI