NTT Ltd., the world-leading global technology services provider, announces Paolo Masselli as Chief Executive Officer for its UK and Ireland business. Masselli takes the role after serving as NTT Ltd.’s Chief Go-To-Market Practices Officer and will report directly to NTT Ltd.’s Global Chief Executive Officer, Jason Goodall to drive growth across the UK&I as a region. Continue reading NTT appoints Paolo Masselli as Chief Executive Officer for UK&I
Monthly Archives: October 2019
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
CGS, a global provider of business applications, enterprise learning and outsourcing services announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. The results showed that consumers willingness to use AI as a go-to resource is waning as they struggle to have productive interactions. Continue reading CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice
Carousel Industries, a leading national IT, managed services and cloud provider with an unwavering focus on ensuring customer success, continues to expand its Contact Center Solutions practice naming contact centre industry veterans Pundari Pothini as Director of Customer Experience Technology and Andrew Rogers as Director of Contact Center Technology. Continue reading Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice