PanTerra, a leading provider of unified cloud services for mid-market enterprises announced the expansion of Streams, as a Communications Platform as a Service (CPaaS) with the new release of Streams APIs, Streams Extensions and Streams AppDesigner. Continue reading PanTerra Merges UCaaS and CPaaS with Streams APIs, Extensions and AppDesigner Trio
Monthly Archives: November 2019
Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
Pindrop®, the pioneer in voice security and authentication, today released its annual Voice Intelligence Report uncovering skyrocketing fraud rates, with 90 voice channel attacks occurring every minute in the US. Continue reading Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
Huawei chooses Teleperformance as customer service partner
Huawei, the leading global provider of information and communications technology (ICT) solutions, has chosen Teleperformance to manage their UK customer service and technical support. Continue reading Huawei chooses Teleperformance as customer service partner
Woven accelerates its disruptive journey with the acquisition of tPoint Solutions
Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions
Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider
Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. Continue reading Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider
Avaya Helps Channel Partners to “Embrace The New” At Innovation-Packed Avaya Partner Summit
Avaya rallied its channel partner community with deep-dives on the latest Avaya innovations and programs designed to accelerate growth, break into new markets, and help customers chart a path towards the cloud. Continue reading Avaya Helps Channel Partners to “Embrace The New” At Innovation-Packed Avaya Partner Summit