Leading contact centre, customer service and BPO service provider Woven has announced three key appointments to further strengthen its Commercial team. Continue reading BPO innovator Woven invests in talent with three new appointments to their Commercial team
Monthly Archives: January 2020
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer service sector with a fundamentally new approach that brings an automation first strategy to drive cost savings and improved CSAT. Continue reading Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Anand Eswaran joins RingCentral as President and Chief Operating Officer
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis. Continue reading Anand Eswaran joins RingCentral as President and Chief Operating Officer
DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime
Medallia, the global leader in experience management announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. Continue reading DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime
ORGANO selects Talkdesk Enterprise Cloud Contact Center to elevate customer experience
Talkdesk® announced ORGANO chose Talkdesk Enterprise Cloud Contact Center to power its customer service operations. Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation for reliability and data security, ORGANO aims to make customer experience a competitive advantage with Talkdesk. Continue reading ORGANO selects Talkdesk Enterprise Cloud Contact Center to elevate customer experience