Amazon Web Services, Inc. (AWS), an Amazon.com company, announced that Germany’s Bundesliga has selected AWS as its official technology provider to deliver more in-depth insight into every live broadcast of Bundesliga games and enable new personalized fan experiences. Continue reading Bundesliga Goes All-In on AWS to Revolutionize Football Viewing Experience
Monthly Archives: January 2020
VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
VoicePort, has announced an agreement with LivePerson, a global leader in conversational commerce solutions, to offer its industry-leading conversational platform, LiveEngage, to newspaper clients. Continue reading VoicePort, LLC Announces Agreement With LivePerson to Offer AI-Powered, Industry-Leading Messaging Platform to Newspapers
University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications
Vonage, a global leader in business cloud communications, has partnered with the University of Pennsylvania’s (Penn) Information Systems & Computing Department (ISC) to power communications for more than 14,000 faculty and staff on its main campus in Philadelphia, PA. Continue reading University of Pennsylvania’s Information Systems & Computing Department Selects Vonage to Power Campus Communications
Sabio Group extends European customer experience capability with acquisition of Team vision
Sabio Group has announced the acquisition of Team vision, a specialist provider of contact centre and CX solutions. The acquisition supports Sabio’s goal of becoming a dominant player in the European customer experience market and delivers critical scale for the company in Spain with the expanded organisation now holding a 24% market share. Continue reading Sabio Group extends European customer experience capability with acquisition of Team vision
Chesterfield Royal Hospital improves appointment system for patients
Netcall is providing a digital portal to Chesterfield Royal Hospitals NHS Foundation Trust to offer patients 24/7 access to their appointment information from early 2020. Continue reading Chesterfield Royal Hospital improves appointment system for patients
Webinar: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience.
Teleperformance is starting the 2020 TP Talks webinar season with a hot topic: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience. Continue reading Webinar: How CVS is using Artificial Intelligence and Robotics Process Automation to improve their customer’s experience.