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Monthly Archives: January 2020

Acquisitions & Mergers

Cirrus and TelXL announce merger and massive growth plans

January 13, 2020 Sam Heggie-Collins

Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions and TelXL, the UK’s leading supplier of intelligent network solutions have announced that they are to merge. Continue reading Cirrus and TelXL announce merger and massive growth plans →

Technology

CVC Credit Partners becomes sole lender to Horizon Capital’s Sabio

January 13, 2020 Sam Heggie-Collins

CVC Credit Partners is pleased to announce that it has provided a unitranche loan and a dedicated acquisition facility to Sabio, a leading customer experience solutions provider and managed services business, backed by Horizon Capital. Continue reading CVC Credit Partners becomes sole lender to Horizon Capital’s Sabio →

Technology

Soul Machines Raises US$40M Series B

January 13, 2020 Sam Heggie-Collins

Soul Machines, the ground-breaking company re-imagining how humans connect with machines announced its US$40 million series B financing. Soul Machines is an AGI Research company developing the world’s leading Autonomous Animation platform to help humanize brands and the ways people engage with them. Continue reading Soul Machines Raises US$40M Series B →

Technology

Artificial Solutions Assigned as Market Leader by Ovum

January 13, 2020 Sam Heggie-Collins

Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that prominent analyst firm Ovum has recommended Artificial Solutions as a Market Leader in its latest Decision Matrix on Selecting an Intelligent Virtual Assistant Solution. Continue reading Artificial Solutions Assigned as Market Leader by Ovum →

Technology

Avoma Introduces the First End-to-End AI Meeting Assistant

January 13, 2020 Sam Heggie-Collins

Avoma announces the first AI assistant for customer-facing teams that focuses on a meeting’s end-to-end lifecycle. It automates low-value tasks and augments high-value tasks that one has to do before, during and after each meeting. Continue reading Avoma Introduces the First End-to-End AI Meeting Assistant →

Who's Buying What?

Cloud5 Helps “Leave the Light On” for Motel 6

January 13, 2020 Sam Heggie-Collins

Cloud5 Communications Contact Center has been engaged by G6 Hospitality LLC to help deliver on the Motel 6 brand promise to “leave the light on” for millions of hotel voice reservations callers to its contact centre 24 hours a day, 365 days a year. Continue reading Cloud5 Helps “Leave the Light On” for Motel 6 →

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