Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research (MR) announced that TMC, a global, integrated media company, has named Confirmit’s Digital Feedback module as a 2019 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Confirmit Receives Customer Experience Innovation Award from CUSTOMER Magazine
Monthly Archives: January 2020
IPI bolsters voice biometric capabilities through partnership with Aculab
IPI, the digital contact centre specialist announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process (ID&V) in the contact centre. Continue reading IPI bolsters voice biometric capabilities through partnership with Aculab
CPM awarded exciting contract for Samsung Electronics UK
CPM UK has been awarded an exciting new contract working with Samsung Electronics UK. Continue reading CPM awarded exciting contract for Samsung Electronics UK
What makes a good partner programme? 5 Steps to Success
Leveraging partnerships is good for business but the channel landscape is changing. Tomorrow’s winners will truly engage with their partners says Rob Wiles at Puzzel. Here, he shares 5 top tips for building a supportive channel ecosystem. Continue reading What makes a good partner programme? 5 Steps to Success
Euroconsumers to Enhance Customer Experience with Vonage
Vonage announced that Euroconsumers, a cluster of consumer organizations, via its Test-Achats subsidiary, has selected Vonage’s contact centre solution to better serve its customer-base by delivering exceptional experiences. Continue reading Euroconsumers to Enhance Customer Experience with Vonage
Conduent Introduces Augmented Reality Solution to Transform the Customer Experience
Conduent announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines. Continue reading Conduent Introduces Augmented Reality Solution to Transform the Customer Experience