Bright Pattern, the most powerful cloud contact centre with AI for innovative companies announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. Continue reading Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
Monthly Archives: January 2020
TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres released an update of its Sidekick agent coaching system. Continue reading TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors
Avaya Appoints Steve Joyner as Managing Director for UK and Ireland
Avaya, a global leader in enterprise & business solutions to enhance and simplify communications and collaboration, today announced the appointment of Steve Joyner as Managing Director of the UK and Ireland (UK&I). Continue reading Avaya Appoints Steve Joyner as Managing Director for UK and Ireland
Cloud Communications Provider Melrose Labs Launches
Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for voice and messaging. The company expects to be a significant challenger in the market through its broad range of crucial communication services for businesses of all sizes. Continue reading Cloud Communications Provider Melrose Labs Launches
IPsoft Elevates Amelia to Become a Digital Human with New Lifelike Avatar
IPsoft, the largest independent leader in enterprise AI unveiled the new avatar of its market-leading Digital Employee, Amelia, who provides the most human-like digital experiences in the industry. Continue reading IPsoft Elevates Amelia to Become a Digital Human with New Lifelike Avatar
Aircall Announces Strategic Partnership with Converged Network Services Group (CNSG)
Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses announced a strategic partnership with Converged Network Services Group (CNSG). Continue reading Aircall Announces Strategic Partnership with Converged Network Services Group (CNSG)