Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers. Continue reading Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences
Monthly Archives: January 2020
AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe
AskNicely, the customer experience platform for people-powered businesses announced the opening of its first European office in Amsterdam. The company is headquartered in Portland, Oregon and recently expanded its original office in Auckland, New Zealand. Continue reading AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe
Clarus Commerce Chooses Medallia as Experience Management Platform
Medallia, the global leader in experience management announced that Clarus Commerce has selected Medallia as its experience management platform of choice. Continue reading Clarus Commerce Chooses Medallia as Experience Management Platform
San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership
The San Jose Earthquakes announced a unique multi-year partnership with Intermedia, which will feature the company’s branding across all team jerseys and include the exclusive use of Intermedia’s technology for all business communications within the Earthquakes organization. Continue reading San Jose Earthquakes Score Big with Intermedia Cloud Communications Partnership
WorkForce Software Reimagines the Employee Experience for Global Enterprises
WorkForce Software®, a leading global provider of workforce management solutions, announced the release of a breakthrough user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules. Continue reading WorkForce Software Reimagines the Employee Experience for Global Enterprises
Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange
Medallia, a leader in experience management announced the launch of Medallia Sales and Service Experience App, available on Salesforce AppExchange. By integrating Medallia with Salesforce, sales organizations can measure the effectiveness of sales programs while contact centre professionals can quickly resolve customer service issues to drive higher customer satisfaction, retention and revenue. Continue reading Medallia Announces Medallia Sales and Service Experience App on Salesforce AppExchange