Glassbox, the leading Digital Customer Experience Orchestration solution, announced it has been appointed by Viva Air Group, the leading low-cost airline in the region, to take their Digital Customer Experiences to new heights. Continue reading Glassbox Chosen by Viva Air Group to Optimize Digital Customer Experience
Monthly Archives: January 2020
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
Cyara, provider of the leading Automated CX Assurance platform, has released the findings of Forrester’s Total Economic Impact™ (TEI) of Cyara, a commissioned study conducted by Forrester Consulting on behalf of Cyara. Continue reading Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
The Dining Club Group Inducts Cevitr’s RPA Based Digital Workforce to Transform Customer Service Operations
Cevitr, a UK based company, announced a partnership with The Dining Club Group (The DCG), the largest dining club in the world comprising of tastecard, gourmet society and hi-life, to digitally empower their Customer Services Team by automating key processes for faster and accurate processing of repetitive tasks. Continue reading The Dining Club Group Inducts Cevitr’s RPA Based Digital Workforce to Transform Customer Service Operations
Kofax Reveals Top 10 Intelligent Automation Predictions for 2020
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, has revealed 10 Intelligent Automation Predictions for 2020 – looking at how Intelligent Automation is poised to transform organisations over the next 12 months. Continue reading Kofax Reveals Top 10 Intelligent Automation Predictions for 2020
David’s Bridal debuts Zoey messaging concierge powered by LivePerson
David’s Bridal, the nation’s leading bridal and special occasion authority, announced the debut of their messaging-powered experience for customers, led by concierge bot Zoey. Continue reading David’s Bridal debuts Zoey messaging concierge powered by LivePerson
PCI Pal® Advances to a Cisco Preferred Solution Partner
PCI Pal, the secure payments provider to contact centres and businesses taking Cardholder Not Present (CNP) payments, announced that it has been selected as a Preferred Solution Partner by Cisco. Following rigorous tests to ensure seamless integration with Cisco technologies, PCI Pal’s Agent Assist and IVR payments achieved Cisco compatible certification. Continue reading PCI Pal® Advances to a Cisco Preferred Solution Partner