Directors Club®, the UK’s fastest growing members club for business leaders, is delighted to announce the finalists for the Spring 2020 edition of the UK National Innovation Awards® competition. Continue reading Directors Club® Announce the Finalists for the Spring 2020 edition of the UK National Innovation Awards®
Monthly Archives: February 2020
Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions
Noetica – A British company, developing software products for the global contact centre market announced that it has partnered with Xdroid to integrate its machine learning and artificial intelligence (AI) powered real-time voice analytics, with Noetica’s contact centre and telephony solution platform. The joint solution has been implemented at a large contact centre in the UK. Continue reading Noetica Integrates Xdroid Artificial Intelligence Powered Real-Time Voice Analytics with its Contact Centre Solutions
Shattering the myth – why there’s more to outsourcing than cutting costs
In a market that is increasingly becoming defined by a ‘lowest-cost’ approach, it’s time to shatter the myth that out-sourcing is simply a cost cutting exercise. Continue reading Shattering the myth – why there’s more to outsourcing than cutting costs
8×8 and EveryCloud expand partnership into South West contact centre market
8×8, a leading integrated cloud communications provider announced its expansion into the South West of England with leading cloud communications consultancy, EveryCloud. Continue reading 8×8 and EveryCloud expand partnership into South West contact centre market
Upland Software Acquires Localytics
Upland Software, a leader in cloud-based enterprise work management software, has acquired Localytics, a leading provider of mobile app personalization and analytics solutions. Continue reading Upland Software Acquires Localytics
Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions
Verint® announced it has been named a leader by industry analyst firm Ovum in Intelligent Virtual Assistant (IVA) solutions in a comparison report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020-21*. Continue reading Verint Recognized for Market Leadership in Intelligent Virtual Assistant Solutions