Managing your contact centre capacity while adjusting to increased home working and customer demand is a balancing act. Scheduling techniques such as the Puzzel optimal net staffing approach and using cloud workforce management solutions can tip the scales in your favour. Continue reading Contact Centre scheduling efficiency: time to try something new?
Monthly Archives: June 2020
LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
LivePerson, a global leader in conversational solutions, announced it has joined Google’s partner program to help brands launch on Business Messages, which lets customers initiate messaging conversations with businesses directly from Google Search and Maps. Continue reading LivePerson integrates with Google’s Business Messages to help brands connect with customers directly from Google Search and Maps
ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. Continue reading ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19
HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs
HSBC Bank USA, N.A., (HSBC), part of the HSBC Group, announced the launch of its Apple Business Chat channel, providing customers a secure, seamless way to message directly with HSBC’s customer service centre via the Messages app on all Apple devices, without the need to download an additional program. Continue reading HSBC Bank Launches Apple Business Chat to Help Customers Seamlessly Handle Banking Needs
Recipe box company Mindful Chef selects Vonage to transform CX
Vonage announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. Continue reading Recipe box company Mindful Chef selects Vonage to transform CX
Office Depot Europe Selects SAP Customer Experience to Help Consumers Seamlessly Order Workplace Supplies
SAP announced Office Depot Europe B.V. has extended its strategic collaboration with SAP by selecting multiple SAP Customer Experience solutions to replace existing systems. Continue reading Office Depot Europe Selects SAP Customer Experience to Help Consumers Seamlessly Order Workplace Supplies