Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact centre agent assistance. Continue reading Humach Acquires InfinitAI
Daily Archives: July 20, 2020
Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience
Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience