Twilio, the leading cloud communications platform, announced the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies. Continue reading Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
Daily Archives: September 3, 2020
Altigen Acquires Blue Panda’s CoreInteract Platform
Altigen announced that it has acquired certain assets of Blue Panda Communications, LP, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. This strategic acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams. Continue reading Altigen Acquires Blue Panda’s CoreInteract Platform
Healthx Launches Conversational IVR Assistant for Providers
Healthx, Inc., the industry leader in healthcare engagement technologies, is excited to announce the Hx Provider IVR Assistant. With the flexibility of a portal and a contact centre’s responsiveness, this new solution analyses voice input and delivers quick, consistent, and complete answers conversationally. Continue reading Healthx Launches Conversational IVR Assistant for Providers