PCI Pal®, the global provider of cloud-based secure payment solutions, has announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions. PCI Pal’s customers now have the option of allowing callers to securely speak their credit card details over the phone, while PCI Pal securely processes the data and prevents it from entering the company’s environment. Continue reading PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions
Daily Archives: September 8, 2020
Glia integrates boost.ai to offer AI-powered self-learning virtual agents
Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, has announced a partnership with Glia, a leading provider of Digital Customer Service, to integrate Boost.ai’s conversational AI platform into Glia’s AI management platform, which allows organizations to use any development framework to develop virtual agent intents, entities, and conversational phrases, with pre-built capabilities. Continue reading Glia integrates boost.ai to offer AI-powered self-learning virtual agents
StarLeaf announces a partnership to deliver its meeting service on Poly video collaboration solutions
StarLeaf, the global provider of meeting room solutions and video conferencing services for enterprises, announces StarLeaf meetings are now available on the newest video solutions by Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom). Continue reading StarLeaf announces a partnership to deliver its meeting service on Poly video collaboration solutions
Kronos and Ultimate Software Unveil Plans to Rebrand as “UKG”
Ultimate Software and Kronos Incorporated announced plans to rebrand the company. The combined company’s new name will become UKG (Ultimate Kronos Group), effective October 1, 2020. Continue reading Kronos and Ultimate Software Unveil Plans to Rebrand as “UKG”