Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact centre solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimisation applications. Continue reading Aspect Announces General Availability of Aspect Via® 20
Monthly Archives: September 2020
ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020
ContactEngine, a leading provider of proactive conversational AI, has today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report. Continue reading ContactEngine listed as a Sample Vendor in Gartner Hype Cycle for Customer Service and Support Technologies, 2020
Medallia Launches Service Experience Quickstart for ServiceNow
Medallia, the global leader in experience management, announced Service Experience Quickstart for ServiceNow Customer Service Management (CSM) enabling companies to capture customer service experience feedback in real time and take intelligent action to optimize those experiences in-the-moment in ServiceNow CSM. Continue reading Medallia Launches Service Experience Quickstart for ServiceNow
Dialpad Acquires Video Conferencing Company Highfive
Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, “work from anywhere”-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. Continue reading Dialpad Acquires Video Conferencing Company Highfive
SugarCRM announces acquisition of Node
SugarCRM Inc., the innovator of time-aware customer experience (CX), announced the acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases. Continue reading SugarCRM announces acquisition of Node
Babble acquires Corporate Management Telecom
Cloud Comms, Contact Centre and Cyber solutions firm, Babble, has acquired Corporate Management Telecom ltd (CMT). The deal, which was funded by mid-market private equity investor LDC, is the third acquisition completed by the business this year as the management team continues to deliver its ambitious buy and build strategy. Continue reading Babble acquires Corporate Management Telecom