NICE announced that it has been named a Leader in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop Automation/attended RPA, primarily driven by its large-scale deployments and enterprise license agreements. Continue reading NICE Recognized as a Robotic Process Automation Leader in Everest Group’s PEAK Matrix for Third Consecutive Year
Monthly Archives: October 2020
Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments
PCI Pal®, the global provider of cloud-based secure payment solutions, has announced an alliance with the global payment services provider, Stripe. Continue reading PCI Pal® announces strategic alliance with Stripe to rapidly deploy payment security deployments
Mapp and Kibo Commerce Announce Global Startegic Partnership
Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership
BMC Acquires ComAround
BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Continue reading BMC Acquires ComAround
SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment
SAP announced the global launch of SAP® Customer Data Platform, a next-generation customer data platform (CDP) that aims to allow organizations to redefine the customer experience across every engagement, from commerce and marketing to sales and service. Continue reading SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment