CM.com, a global conversational commerce provider, has reached agreement to acquire e-commerce customer service provider RobinHQ.com. The customer contact software of RobinHQ.com is a new addition to CM.com’s suite of mobile first conversational commerce solutions. Continue reading CM.com acquires e-commerce customer service provider RobinHQ.com
Monthly Archives: October 2020
Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth
Five9, a leading provider of the intelligent cloud contact centre, announced that the world’s second largest and fastest-growing accommodation supplier in the travel industry, selected the company to power their multiple contact centres across the globe. Continue reading Global Travel Accommodation Provider Calls on Five9 to Support International Company Growth
InfoCision Improves Customer Satisfaction and Optimizes Contact Centre Performance Using Advanced Analytics from OnviSource
OnviSource announced that InfoCision, a leading provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM). Continue reading InfoCision Improves Customer Satisfaction and Optimizes Contact Centre Performance Using Advanced Analytics from OnviSource
HSBC UK launches new voice-driven technology
HSBC UK has begun the introduction of a new voice-driven menu to assist its telephone banking customers, enabling callers to state their intent verbally and be directed to the correct team automatically, saving time for both customers and customer service colleagues, the bank announced today. Continue reading HSBC UK launches new voice-driven technology
Age Scotland selects 8×8 to support vulnerable older people this winter
8×8, a leading integrated cloud communications platform provider, announced that Age Scotland, a national charity for older people, rapidly deployed the 8×8 Open Communications PlatformTM in just five days to help them work remotely while continuing to provide support services for vulnerable older people. Continue reading Age Scotland selects 8×8 to support vulnerable older people this winter
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’
Jabra today announces an end-customer bundle offering top-quality video and audio solutions for meeting room needs in the ‘new normal’ in collaboration with HP. Continue reading Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’