Freshworks, the customer and employee engagement software company, unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. Continue reading Freshworks unveils Freshworks CRM
Monthly Archives: October 2020
Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that it is supporting L’Oréal, the world’s largest cosmetics company, by providing an easy way for customers to get the personalized answers they need about any product, on any social media or messaging channel. Continue reading Sprinklr Supports L’Oréal’s Customer Care Transformation Across 36 Brands
Avtex Acquires Aria Solutions
Avtex, a customer experience (CX) consulting and technology company, announced its acquisition of Aria Solutions, a leader in contact centre and customer experience solutions based in Calgary, Alberta, Canada. Continue reading Avtex Acquires Aria Solutions
net2phone Partners with Five9
net2phone, a global provider of unified cloud communications solutions to businesses, announced a partnership with Five9, a leading provider of the intelligent cloud contact centre. Continue reading net2phone Partners with Five9
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio, the customer experience intelligence company, unveiled the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference. Continue reading Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape
Noble Systems, a global leader in omnichannel contact centre technology solutions, is helping contact centres meet the challenges of managing their workforces in the new landscape of work from home environments. The demand for WFM is growing rapidly, especially as companies move to remote working. Continue reading Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape