2020 has required brands to have a deeper understanding of customers’ individual circumstances and a heightened sense of empathy in their customer interactions. Real-time interaction management (RTIM) is a critical component in helping brands create personalized experiences across all points of interaction. Continue reading SAS named a Leader in real-time interaction management by independent research firm
Monthly Archives: October 2020
US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions
Avaya announced that its Avaya OneCloud portfolio of communications and collaboration solutions has been selected by the U.S. Social Security Administration (SSA) as part of the agency’s digital transformation initiative to modernize and transform their ability to rapidly respond to changing user needs at manageable cost. Continue reading US Social Security Administration to Enhance Customer Experience with Avaya Communications Solutions
Vonage CX report shows how COVID-19 has reshaped the global customer engagement landscape
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, released a new report—“COVID-19 Reshapes the Global Customer Engagement Landscape”—detailing changing consumer preferences and behaviours and how businesses and service providers need to transform their customer engagement strategies to become more agile and adapt to changes driven by the COVID era. Continue reading Vonage CX report shows how COVID-19 has reshaped the global customer engagement landscape
Whistl Contact Centres wins contract with rising tech star Popsa
Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up that has been nominated by the Sunday Times FastTrack as one of the 2020 top ten rising tech stars in the UK. Continue reading Whistl Contact Centres wins contract with rising tech star Popsa
NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer
NICE announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc., has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Continue reading NICE Satmetrix Selected by Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer
Medallia partners with Tableau to help companies visualise customer experience data
Medallia, the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualisation capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven decisions quickly and efficiently. Continue reading Medallia partners with Tableau to help companies visualise customer experience data