With shoppers looking ahead to the busy festive season, PCI Pal, the global provider of cloud-based secure payment solutions, has released a new study that shows data security concerns will influence how and where people make their festive purchases this year. Continue reading Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year
Monthly Archives: October 2020
Episerver Completes Acquisition of Optimizely
Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has completed its acquisition of Optimizely, the leader in experimentation and optimization. Continue reading Episerver Completes Acquisition of Optimizely
Thunderhead Named a Leader in Independent Analyst Research
Thunderhead, the global leader in customer engagement and journey orchestration technology, has been named as a Leader in The Forrester Wave™: Real-Time Interaction Management, Q4 2020*. Continue reading Thunderhead Named a Leader in Independent Analyst Research
Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams
Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales, eCommerce, and customer experience teams. Continue reading Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams
Zendesk Offers Instagram Messaging for Businesses
Zendesk announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. Continue reading Zendesk Offers Instagram Messaging for Businesses
New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19
Precisely, the global leader in data integrity, released the findings of a report commissioned with market intelligence firm Corinium that examines the significant changes that customer experience (CX) leaders must make as a result of COVID-19, and the acceleration of data-driven technologies shaping the future of CX in the post-pandemic world. Continue reading New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19