Global cloud communications provider Infobip has been named an approved supplier on the Crown Commercial Service’s (CCS) G-Cloud 12 framework, which offers the UK’s public sector organisations easy access to the country’s leading cloud services. Continue reading Infobip included in Government’s latest G-Cloud 12 framework
Monthly Archives: October 2020
Kustomer Adds Instagram Messaging Integration
Kustomer, the modern customer experience CRM, announces its integration with Instagram Messaging. Brands can now engage with followers, connect influencer-driven conversations to company experts, and resolve issues quickly, allowing businesses to take advantage of rapid growth in social communications and commerce. Continue reading Kustomer Adds Instagram Messaging Integration
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Customer Touch Point has agreed a reseller partnership with Avoira which will see the two companies promoting a pioneering real-time voice analytics solution to clients across the globe. Continue reading Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact centre in real-time and without any need for code words or additional questions. Continue reading Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
CallMiner, the leading provider of artificial intelligence-fuelled speech and customer interaction analytics, announced a partnership with NTT TechnoCross (NTT-TX) to provide speech analytics in Japan. CallMiner will use the NTT speech to text transcription engine to enable analytics for Japanese speakers within the CallMiner Eureka platform. Continue reading CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market