Cloud Comms, Contact Centre and Cyber solutions firm, Babble, has announced its fourth deal of 2020, acquiring Shape Networks. The deal marks the next step in Babble’s growth, as the company sets its sights on an ambitious future. Continue reading Babble acquires Shape Networks
Daily Archives: November 19, 2020
Ascent dips into £75M war chest to acquire one of the UK’s largest data science consulting firms, Mango Solutions
Ascent, a UK software strategy and development firm, has acquired award-winning* Mango Solutions, one of the UK’s largest data science consulting firms, as it vies for a bigger slice of the fast-growing market for data science, advanced analytics, data engineering, and IoT (Internet of Things) solutions. Continue reading Ascent dips into £75M war chest to acquire one of the UK’s largest data science consulting firms, Mango Solutions
Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience
Digital services and connectivity company Vodafone NZ announced today it is the first telecommunications provider in New Zealand to team up with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre, to provide a personalised and enhanced customer experience. Continue reading Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience
Rectangle Health selection of Talkdesk pays off in customer service efficiency gains
Talkdesk®, the cloud contact centre for innovative enterprises, announced that Rectangle Health, a leading healthcare technology provider of payment and patient engagement solutions, has selected Talkdesk CX Cloud as its contact centre solution for customer service and customer implementation operations. Continue reading Rectangle Health selection of Talkdesk pays off in customer service efficiency gains
Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide
Verint® announced that leading education platform, Newsela, has selected the Verint Community™ solution to expand reach to teachers and educators nationwide and enable them to collaborate and share ideas and best practices easily.* Continue reading Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide
Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform
Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. Continue reading Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform