Capacity, a new kind of helpdesk powered by artificial intelligence, announces $11 million in Series C financing. This represents $34 million of total investment in the company, which throughout its growth has intentionally eschewed large, institutional investors. Continue reading Capacity Raises $11M in Series C Financing
Monthly Archives: November 2020
Clarabridge Forges Ahead with Accelerated Growth in 2020
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, experienced accelerated growth, demonstrated adaptability in a changing business environment and continued to develop its mission-critical platform. Continue reading Clarabridge Forges Ahead with Accelerated Growth in 2020
Aculab’s VoiSentry boosts performance with its latest update
Aculab, a prominent worldwide provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest update for its voice biometrics system, VoiSentry. Continue reading Aculab’s VoiSentry boosts performance with its latest update
Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform
Five9, a leading provider of the intelligent cloud contact centre, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. Continue reading Five9 to Acquire Inference Solutions, the Market Leading Intelligent Virtual Agent Platform
Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform
Twilio, the leading cloud communications platform, announced the successful completion of its previously announced acquisition of Segment, the market-leading customer data platform. This transaction is valued at approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Continue reading Twilio Completes Acquisition of Segment, the Market-leading Customer Data Platform
Oracle Helps Communications Industry Drive Better Customer Experiences
Oracle announced a new cloud-based customer experience (CX) management solution for the communications industry. Oracle Digital Experience for Communications is a suite of industry-specific applications that capture and analyze customer-interaction data from front and back-office operations. Continue reading Oracle Helps Communications Industry Drive Better Customer Experiences