Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centres through CXone, NICE inContact’s world-class contact centre platform. Continue reading Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings
Monthly Archives: November 2020
JetSense.ai Launches TextChat, The Only Ecommerce Sales Tool That Turns Live Chats Into Texts
JetSense.ai, a leader in live chat and AI-driven chatbots, announces the launch of TextChat, a new sales tool enabling Shopify merchants to receive live chats from their stores via text message. Continue reading JetSense.ai Launches TextChat, The Only Ecommerce Sales Tool That Turns Live Chats Into Texts
What came first COVID-19 or poor customer service?
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)… Continue reading What came first COVID-19 or poor customer service?
SYNNEX Board Approves SYNNEX and Concentrix Separation
SYNNEX Corporation, a leading IT distribution, services, and integrated solutions company, announced that its board of directors has approved the completion of its previously announced separation of SYNNEX and Concentrix, a leading global provider of customer experience (CX) solutions and technology, into two independent, publicly traded companies. Continue reading SYNNEX Board Approves SYNNEX and Concentrix Separation
Global Automaker Modernizes Customer Engagement with eGain
eGain, the leading cloud platform for customer engagement automation, announced that a global automaker has selected eGain for unified customer messaging and engagement automation. Continue reading Global Automaker Modernizes Customer Engagement with eGain
WhatsApp enlists Egyptian CPaaS global player CEQUENS as WhatsApp Business Solution Provider
CEQUENS, an Egyptian company by origin and a leading Communications-Platform-as-a-Service (CPaaS) provider globally, announced a deal with WhatsApp to become a Solution Provider for WhatsApp Business. Continue reading WhatsApp enlists Egyptian CPaaS global player CEQUENS as WhatsApp Business Solution Provider