Cincom, a global supplier of enterprise software solutions, announced that it has entered into a partnership with CRM Dynamics to implement CPQSync™ by Cincom. CRM Dynamics is one of the largest Gold Certified Microsoft Dynamics 365 partners serving clients across the globe. Continue reading Cincom® and CRM Dynamics Announce Partnership
Monthly Archives: February 2021
Changing Customer Behaviour Impacts Contact Centres and Creates New Demands for the Customer Experience
Noble Systems, a global leader in omnichannel contact centre technology solutions, recently conducted a contact centre market survey to explore changes in customer behaviours in the past year and to examine the impact of these changes on the industry. Continue reading Changing Customer Behaviour Impacts Contact Centres and Creates New Demands for the Customer Experience
Using automated analytics to identify contact centre issues and solutions in turbulent times
Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Continue reading Using automated analytics to identify contact centre issues and solutions in turbulent times
Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing demand from enterprise customers moving to public cloud, driven by the Covid-19 pandemic. Continue reading Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution
Intradiem Launches Automation Solution for Back Office Operations
Intradiem, the leader in contact centre automation, announced the expansion of the company’s proprietary real-time automation platform into back office operations. Continue reading Intradiem Launches Automation Solution for Back Office Operations
Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
NICE announced that its Workforce Management (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency and empower increased employee performance. Continue reading Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement