Macro 4, a division of UNICOM® Global, has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to information and documents relating to their customer journeys. Continue reading Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives
Monthly Archives: February 2021
Oracle Announces Cloud Customer Experience Updates
To help organizations create dynamic and memorable experiences for their customers, Oracle today announced the latest updates to Oracle Cloud Customer Experience (CX). The latest updates to Oracle Sales, Oracle Service, and Oracle Marketing help organizations accelerate sales cycles, resolve customer service inquiries faster, and develop engaging loyalty programs that can grow customer lifetime value. Continue reading Oracle Announces Cloud Customer Experience Updates
Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall
The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. Continue reading Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall
Command the Conversation with Poly’s New Squad of Personal Video Solutions to Look and Sound Your Best from Anywhere
Poly announced the Poly Studio P Series, the industry’s first professional-grade personal video conferencing equipment, designed to up the game of today’s remote worker. These personal video conferencing devices deliver the confidence, freedom and professional edge to look and sound your best wherever duty calls. Continue reading Command the Conversation with Poly’s New Squad of Personal Video Solutions to Look and Sound Your Best from Anywhere
Momentum Telecom Acquires Altus Technology
Momentum Telecom, a leading global provider of cloud voice, managed network, and unified communications solutions, announced that it has completed its transaction to acquire Altus Technology, a preeminent provider of cloud-based unified communications solutions headquartered in Nashville, Tennessee. Continue reading Momentum Telecom Acquires Altus Technology
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience
The UK’s leading savings and investment platform, Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems. Continue reading Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience