8×8, a leading integrated cloud communications platform provider, announced that it is experiencing strong channel momentum and growth driven by the 8×8 integrated cloud contact centre and communications product. Continue reading 8×8 Integrated Cloud Contact Centre and Communications Driving Global Channel Momentum →

3CLogic, the premier voice-enabling solution and cloud contact centre platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call centre agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience. Continue reading 3CLogic Announces Cloud Contact Center Integration for Zoom →

Ada, the market leader in Automated Customer Experience (ACX), announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a leading enterprise cloud marketplace. Continue reading Ada’s Industry Leading Conversational AI Chatbot Now Available on Salesforce AppExchange →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is transforming customer and employee engagement capabilities for more organizations worldwide with an expanding network of partners offering Avaya OneCloud CCaaS contact centre. Continue reading Avaya OneCloud™ CCaaS Providing Better Customer and Employee Experiences for More Global Clients as Network of Partners Offering the Solution Grows →

Dynamic Yield, the Experience Optimization platform, announced the expansion of its Multilingual Support with the launch of Multilanguage Campaigns, allowing global brands to seamlessly tailor experiences according to different site languages. Continue reading Dynamic Yield Expands Multilingual Support for Global Personalization →