Cogito, the leader in AI Coaching Systems for the enterprise, announced the appointment of Mark Leonard to Executive Vice President of Customer Success. In his role, Leonard will lead Cogito’s customer success team, helping some of the world’s largest customer-focused organizations deploy human-aware technology to maximize employee performance and increase customer lifetime value. Continue reading Cogito Appoints Mark Leonard as Executive Vice President of Customer Success
Monthly Archives: February 2021
Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. Continue reading Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality
NICE announced Agile Workforce Engagement Management (WEM), a new offering that allows organizations to empower excellence anywhere among the workforce. Enabling employees to work from anywhere under one roof and driving up engagement, Agile WEM also empowers organizations to rapidly adapt and respond to business upheaval. Continue reading NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts
8×8, a leading integrated cloud communications platform, announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8×8 integrated cloud contact centre and communications product to further enhance communications and customer experience. Continue reading Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts
Babble’s buy and build strategy continues with the acquisition of Activ Technology Ltd
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of Activ. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble’s buy and build strategy continues with the acquisition of Activ Technology Ltd
Groupe Qérys Selects SugarCRM to Enhance the Customer Experience Across Its Home and Hardware Brands
SugarCRM, announced that Groupe Qérys, owner of seven DIY, hardware, and homeware retail brands, has selected Sugar to help enhance the customer experience for new and existing customers across its portfolio of companies. Continue reading Groupe Qérys Selects SugarCRM to Enhance the Customer Experience Across Its Home and Hardware Brands