AMC Technology is excited to announce the launch of DaVinci App Gallery– a contact centre integration marketplace where visitors can browse a library of leading CRM and communication integration applications, as well as DaVinci applications to extend agent functionality. Continue reading AMC Technology announces launch of DaVinci App Gallery
Monthly Archives: February 2021
Sinch establishes leadership in US voice communications by acquiring Inteliquent
Sinch AB, a global leader in cloud communications for mobile customer engagement, entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of $1.140B USD. Continue reading Sinch establishes leadership in US voice communications by acquiring Inteliquent
Clarabridge Announces Record Growth in 2020
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, experienced a record-breaking year in 2020, with 300% increase in new customers sales YoY in Q4 and growth in overall deal size driven by speech analytics. Continue reading Clarabridge Announces Record Growth in 2020
JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
Customer support company Dixa acquires SaaS knowledge platform Elevio
Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. Continue reading Customer support company Dixa acquires SaaS knowledge platform Elevio
Empower your workforce with a smarter approach to WEM
Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM)… Continue reading Empower your workforce with a smarter approach to WEM