8×8, a leading integrated cloud communications platform, announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract. Continue reading 8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud
Monthly Archives: February 2021
Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time
Intrado, a global leader in technology-enabled services, announced that its Flowroute solution, the world’s first software-centric carrier, was ranked for the third time by customers as the top SIP trunk provider in Eastern Management Group’s 2020 SIP Trunking Customer Satisfaction Report. Continue reading Flowroute Rated Number One SIP Trunk Provider in Customer Satisfaction for the Third Time
SPT Improves Community Transport with Noble’s Inbound Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde Partnership for Transport). Continue reading SPT Improves Community Transport with Noble’s Inbound Contact Centre
New Research from SugarCRM Reveals a Customer Relationship Crisis
Fuelled by lack of visibility into customer data, many companies are facing a customer relationship crisis. Forty-eight percent of sales professionals believe that their CRM systems are unfit for purpose, while customer churn is costing mid-market companies an average of $5.5M per year each, according to a new CRM and Sales Impact Report from SugarCRM. Continue reading New Research from SugarCRM Reveals a Customer Relationship Crisis
Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region
Tactful Ltd a leading UK technology provider specialized in AI and customer experience solutions announced that it has joined Mitel Solutions Alliance program and now offers complete unified customer experience solutions in partnership with Mitel to help businesses optimize customer experience operations, boost customer loyalty, and improve sales performance. Continue reading Tactful AI and Mitel Partner to Deliver AI Powered Unified Communication and Customer Experience Solutions in the MEA Region
Sourcepass Launches to Revolutionize the IT Services Industry
Sourcepass announces its launch and vision to become the largest IT services provider in the world dedicated to the SMB market (small and mid-sized businesses from 20-1000 employees). Continue reading Sourcepass Launches to Revolutionize the IT Services Industry