Webhelp, the European leader in Customer Experience and Business Solutions, announces that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years. Continue reading Webhelp solidifies footprint in Latin America with Dynamicall
Monthly Archives: March 2021
Dubber Acquires Leading UK Mobile Recording Company Speik
Dubber Corporation Limited (Dubber), the global leader in Unified Call Recording & Voice Intelligence announced it has acquired Speik – a leading UK-based provider of call recording and PCI Compliance solutions. Continue reading Dubber Acquires Leading UK Mobile Recording Company Speik
NICE Powers Agile Customer and Employee Experience Excellence for BT
NICE announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. Continue reading NICE Powers Agile Customer and Employee Experience Excellence for BT
Alorica and Talkdesk announce strategic partnership to deploy next generation of customer experience
Alorica, a global leader in customer experience (CX) solutions, and Talkdesk®, Inc., the leading cloud contact centre for innovative enterprises, announced a strategic partnership to deliver turnkey CX solutions. Continue reading Alorica and Talkdesk announce strategic partnership to deploy next generation of customer experience
MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn
Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. Continue reading MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn
Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year
Noble Systems, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2021 CUSTOMER Product of the Year Award” for Noble® IVR Virtual Assistant. The award is presented by CUSTOMER magazine. Continue reading Noble IVR with Automated Callback Services is a 2021 CUSTOMER Product of the Year