Observe.AI, a leader in Contact Center AI, unveiled its new AI-powered Agent Performance & Coaching product line that empowers CX leaders to make data-driven coaching decisions that impact supervisors, quality analysts, and agents. Continue reading Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
Monthly Archives: March 2021
Inbenta Announces Newest Solution: Conversational AI Search With a Focus On Sales
Inbenta Technologies, a global leader in Symbolic AI-based Customer Interactions applications (AI and natural language processing products) has rolled out its newest solution to increase revenue rates with Conversational AI Search. Continue reading Inbenta Announces Newest Solution: Conversational AI Search With a Focus On Sales
Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has enabled Israel’s Social Security Administration to successfully adopt remote work capabilities, expand contact centre operations, and double the number of calls handled by its agents with Avaya OneCloud contact centre. Continue reading Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions
NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers
NICE Actimize, a NICE business, and the industry leader in financial crime and compliance solutions, announced a partnership with Finastra, one of the world’s largest providers of financial technology solutions. Continue reading NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers
Gamma acquires Mission Labs
Gamma, a leading technology-based provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired Mission Labs. This acquisition gives Gamma additional capabilities in the rapidly evolving markets of Cloud Contact Centre and Cloud Communications. Continue reading Gamma acquires Mission Labs
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort
Jabra announces the launch of the Jabra Evolve2 30, the latest product to join the Evolve2 range, the next generation of the Evolve range, Jabra’s best-selling and market leading UC headsets to enhance productivity whether working from the office or working from home. Continue reading Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort