UserTesting, a leading provider of on-demand human insights, today released new data identifying how the pandemic has put customer experience (CX) and empathy centre stage. Findings show that businesses are in one of two categories, those doubling down on CX and those scaling back on it, and that customer feedback collection is on the rise, with 72 percent of organizations stating that they plan to increase their investments in 2021. Continue reading UserTesting’s Eighth Annual CX Survey Reveals That Customer Empathy Is No Longer Optional
Monthly Archives: March 2021
New Study from Qualtrics Reveals How CIOs are Future-Proofing the Workforce Technology Experience
New research released from Qualtrics reveals how IT executives and senior technology leaders in Europe are playing a critical role in helping their workforce navigate the global pandemic and driving employee engagement, enablement, and productivity. Continue reading New Study from Qualtrics Reveals How CIOs are Future-Proofing the Workforce Technology Experience
Speechmatics launches on the Microsoft Azure Marketplace to offer any-context speech recognition technology at scale
Speechmatics, a UK leader in any-context speech recognition technology has announced its launch on the Microsoft Azure Marketplace, the premier destination for all software needs, and is certified and optimized to run on Azure. Continue reading Speechmatics launches on the Microsoft Azure Marketplace to offer any-context speech recognition technology at scale
Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes
Nuance announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Continue reading Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes
Observe.AI Adds Jon Heaps as Vice President of Channel
Observe.AI, a leader in Contact Center AI, announced the hiring of contact centre industry veteran, Jon Heaps, as Vice President of Channel. Heaps is a seasoned channel leader who has helped accelerate businesses including Talkdesk, ShoreTel, and NICE InContact, and has spent more than two decades moving hundreds of contact centres to the cloud. Continue reading Observe.AI Adds Jon Heaps as Vice President of Channel
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Financial details were not disclosed. Continue reading Thoma Bravo Announces Strategic Acquisition of Calabrio