Sendbird Joins Unicorn Club as Mobile Communications Become Essential in the Lives of Billions of People Across the Globe

Sendbird, the leading mobile engagement & communication company across in-app chat, voice and video, announced that it closed $100 million in Series C funding in an oversubscribed round led by STEADFAST Capital Ventures. STEADFAST Managing Director and Head of Venture Capital Karan Mehandru will join Sendbird’s board of directors. Continue reading Sendbird Joins Unicorn Club as Mobile Communications Become Essential in the Lives of Billions of People Across the Globe

Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

Semafone®, the leading provider of data security and compliance solutions for call and contact centres, announced a global reseller partnership with Avaya, the leader in cloud-based solutions designed to enhance and simplify communications and collaboration. Continue reading Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers

Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration, delivering open, intelligent and customizable solutions for contact centres and unified communications that create seamless communication experiences for customers and employees. Continue reading Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

TTEC completes Acquisition of Avtex

Norwest Equity Partners (“NEP”), a leading middle market investment firm founded in 1961, has completed the sale of its portfolio company, Avtex Solutions, a leading end-to-end Customer Experience (CX) solution provider and technology company, to TTEC, one of the largest global technology and services innovators for end-to-end, digital CX solutions. Continue reading TTEC completes Acquisition of Avtex