Neos Networks, one of the UK’s leading connectivity providers, announces the launch of its cloud-based Unified Communications as a Service (UCaaS) solution, providing UK businesses with an enterprise-grade, robust, secure and reliable platform.’ Continue reading Neos Networks reinvigorates enterprise communications with launch of Unified Communications services
Monthly Archives: April 2021
Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
Verint®, the Customer Engagement Company™, announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. Continue reading Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres
Talkdesk®, the global customer experience leader for customer-obsessed companies, launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. Continue reading Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centres
imimobile partners with Tesco Bank to power its digital-first customer interactions
Global cloud communications software and solutions provider, imimobile, part of Cisco, announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Continue reading imimobile partners with Tesco Bank to power its digital-first customer interactions
8×8 Delivers New Integrated Cloud Contact Centre and Communications Capabilities for Hybrid Work
8×8, a leading integrated cloud communications platform provider, announced contact centre, voice communications, chat, and meetings product enhancements, including the new 8×8 Work for Web as well as the industry’s only platform-wide SLA, to help organizations enable hybrid work. Continue reading 8×8 Delivers New Integrated Cloud Contact Centre and Communications Capabilities for Hybrid Work
Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality
Dotlines Group (SG), the makers of Pulse CXM, a challenger of legacy customer experience solutions platforms in SE Asia, announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into Dotlines’ Pulse – CXM platform application. Continue reading Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality